FAQ's
Have a question about our art or shipping?
Are all artworks original?
Are all artworks original?
Only the pieces listed as originals are one-of-a-kind, hand-painted works. All others are high-quality fine art prints taken from Natalie’s original paintings.
Are prints limited edition?
Are prints limited edition?
Some are. Limited edition prints are clearly marked and usually capped at 30 per size. Mini Prints are open edition and not part of a numbered run.
Are the prints and artworks signed?
Are the prints and artworks signed?
Mini Prints are individually signed. Originals are signed. For fine art prints, a certificate of authenticity can be included on request, just leave a note at checkout.
What materials are used for prints?
What materials are used for prints?
Fine art prints are made using professional-grade, archival materials. Choose from satin canvas or 310gsm cotton rag paper. Mini Prints are printed on smooth cotton rag using pigment inks to capture the colour and texture of the original.
Are the materials fade-resistant?
Are the materials fade-resistant?
Yes. All prints are made using artist-grade, archival-quality materials designed to last, using fade-resistant inks and acid-free surfaces when cared for properly.
Do you offer framing?
Do you offer framing?
Yes, for fine art prints. Choose from sustainably sourced Tasmanian Oak, white, or black timber. Mini Prints are unframed but sized to fit standard A4 or A3 frames.
Do the prints come ready to hang?
Do the prints come ready to hang?
Framed fine art prints arrive ready to hang. Unframed prints are shipped rolled or flat (for Mini Prints), ready for professional or DIY framing.
Where are the artworks made and shipped from?
Where are the artworks made and shipped from?
All artworks are printed, framed, and shipped from Australia, using local materials wherever possible.
Where do you ship?
Where do you ship?
Shipping is free within Australia. International shipping is available worldwide. You’ll receive tracking details once your order is dispatched.
How long will my order take?
How long will my order take?
Mini Prints usually ship within 1 week. Fine art prints and framed works are made to order and typically take 2–4 weeks depending on your location.
How are Mini Prints packaged?
How are Mini Prints packaged?
Mini Prints are shipped in rigid envelope mailers with cardboard backing and a protective cello sleeve for safe delivery.
What if my artwork arrives damaged?
What if my artwork arrives damaged?
We guarantee safe delivery. If your order arrives damaged, we’ll replace or refund it—please contact us with a photo of the issue.
Can I return or exchange my artwork?
Can I return or exchange my artwork?
Originals and fine art prints can be returned within 30 days if you're not completely happy. Mini Prints are final sale and cannot be returned or exchanged..
Will the colours match what I see on screen?
Will the colours match what I see on screen?
We do our best to photograph each artwork accurately, but colours may vary slightly depending on your screen and lighting.
Can I request a custom size or frame?
Can I request a custom size or frame?
Yes, custom sizing and framing may be available for fine art prints. Please get in touch to discuss your needs.
Do I receive a certificate of authenticity?
Do I receive a certificate of authenticity?
All originals include a certificate of authenticity. For fine art prints, just leave a note at checkout if you'd like one included.
What makes an original painting different from a print?
What makes an original painting different from a print?
Originals are one-of-a-kind pieces painted by hand. Prints are professional reproductions made to capture the texture and colour of the original, but each print may exist in multiple sizes or editions