FAQ's
Have a question about our art or shipping?
Are all artworks original?
Are all artworks original?
Only the pieces listed as originals are one-of-a-kind, hand-painted works. All others are high-quality fine art prints taken from Natalie’s original paintings.
Are prints limited edition?
Are prints limited edition?
Some are. Limited edition prints are clearly marked and usually capped at 30 per artwork regardless of size. Mini Prints are open edition and not part of a numbered run.
Are the prints and artworks signed?
Are the prints and artworks signed?
Originals are signed generally on both the front and back of the artwork. For Limited Edition Prints, a certificate of authenticity can be included on request, just leave a note at checkout.
What materials are used for prints?
What materials are used for prints?
Fine art prints are made using professional-grade, archival materials. Choose from satin canvas or 395gsm cotton rag paper. Mini Prints are printed on smooth cotton rag using pigment inks to capture the colour and texture of the original.
Are the materials fade-resistant?
Are the materials fade-resistant?
Yes. All prints are made using artist-grade, archival-quality materials designed to last, using fade-resistant inks and acid-free surfaces when cared for properly.
Do prints have texture?
Do prints have texture?
No, my prints are not physically textured. Each original artwork is professionally captured at very high resolution, allowing the fine details, layers and texture of the original painting to be reproduced with incredible clarity.
This means that from a distance, the prints can appear beautifully textured and very close to the original artwork. However, the surface itself is smooth and does not have raised or hand applied texture.
Do you offer framing?
Do you offer framing?
Yes, for fine art prints and originals. Choose from sustainably sourced Tasmanian Oak, walnut, white, or black timber. Mini Prints can be purchased framed however unframed minis are sized to fit standard shop bought frames.
Please note, the listed measurements are for the painting or print itself. Please add approx. 3cm to dimensions with framing.
Do the prints come ready to hang?
Do the prints come ready to hang?
Framed fine art prints arrive ready to hang. Unframed prints are shipped rolled or flat (for Mini Prints), ready for professional or DIY framing.
Where are the artworks made and shipped from?
Where are the artworks made and shipped from?
All artworks are printed, framed, and shipped from Australia, using local materials wherever possible.
Where do you ship?
Where do you ship?
I offer free worldwide shipping within my standard shipping guidelines.
Original artworks up to 50 × 50 cm can be shipped internationally stretched and ready to hang. Larger original artworks are shipped carefully rolled and can be stretched and framed locally upon arrival.
If you would prefer a larger original artwork to be shipped stretched or framed internationally, please contact me for availability and a shipping quote.
For Limited Edition Prints, complimentary international shipping is available on rolled canvas prints. In some locations, stretched or framed prints may also be available. Please contact me for availability and a shipping quote for your location.
Tracking details will be provided once your order has been dispatched.
How long will my order take?
How long will my order take?
Unframed mini Prints are usually dispatched within 1-2 weeks.
Limited Edition Prints and artworks requiring framing generally take approximately 2–4 weeks to prepare and dispatch.
Once your order has been dispatched, tracking details will be provided where available.
How are Mini Prints packaged?
How are Mini Prints packaged?
Mini Prints are shipped in rigid envelope mailers with cardboard backing and a protective cello sleeve or rolled in a tube for safe delivery.
What if my artwork arrives damaged?
What if my artwork arrives damaged?
Every artwork is carefully packaged to ensure it arrives safely. In the unlikely event that your order arrives damaged, please contact me as soon as possible with photos of the packaging and artwork, and I’ll work with you to arrange the appropriate solution.
Can I return or exchange my artwork?
Can I return or exchange my artwork?
I offer 30 day returns on eligible Original Artworks and Limited Edition Prints, giving you time to make sure your artwork feels right in your space.
Some exclusions apply, including custom framed or made to order items. Please see my Returns & Refund Policy for full details and return conditions.
Will the colours match what I see on screen?
Will the colours match what I see on screen?
We do our best to photograph each artwork accurately, but colours may vary slightly depending on your screen and lighting.
Can I request a custom size or frame?
Can I request a custom size or frame?
Yes, custom sizing and framing may be available for fine art prints. Please get in touch to discuss your needs.
Do I receive a certificate of authenticity?
Do I receive a certificate of authenticity?
All originals include a certificate of authenticity. For fine art prints, just leave a note at checkout if you'd like one included.
What makes an original painting different from a print?
What makes an original painting different from a print?
Originals are one-of-a-kind pieces painted by hand. Prints are professional reproductions made to capture the texture and colour of the original, but each print may exist in multiple sizes or editions

