Returns Policy

We have a 30-DAY return policy, which means you have 30 days after receiving your original artwork or print to request a return. 

If you change your mind on your eligible purchase and decide to return your goods, you will be given the option of either an exchange or store credit.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, you can contact us at info@natalieuhrik.com. Please note that returns will need to be sent to the following address: 1 Rochester Terrace, Caddens NSW 2747 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Artworks sent back to us without first requesting a return will not be accepted.

When returning an item, we recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a credit or exchange until the item has been received. We cannot offer refunds for items which have incurred a shipping delay. 

You can always contact us for any return question at info@natalieuhrik.com.

Damages and issues

If your package arrives damaged in transit please don’t worry, all our freight is insured.

Here’s what to do:

Take photos of:

The external box.
The shipping label on the box.
The damage to the artwork/frame or fault in the print.

Please send all photos to me via email info@natalieuhrik.com within 7 days  of receiving your artwork so I can resolve the issue as quickly as possible.

Prints

We have a 30-day change of mind return policy on rolled canvas prints only. Please remember to wear gloves while handling a cotton rag print, as marks can be permanent. You will need to contact us at info@natalieuhrik.com within 7 days of receiving your item in the post.

Please note that we do not offer refunds for change of mind, but you we do offer store credit to the full amount of the artwork you purchased with no expiration date, so you can take all the time you need in finding your new perfect piece. 

All other items which are stretched and framed are considered to be custom orders and cannot be returned if you change your mind. These items have been custom made by our framer specifically for you and the artwork you have chosen.

Originals

We have a 30-day change of mind return policy on original artworks with standard framing options only. Please note that if you have purchased an artwork with custom framing, this will not be eligible for a return.

You will need to contact us at info@natalieuhrik.com within 30 days of receiving your item in the post. 

Please note that we do not offer refunds for change of mind, but you we do offer store credit to the full amount of the artwork you purchased with no expiration date, so you can take all the time you need in finding your new perfect piece. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, gift cards or sample swatches.

Refunds

We provide a 30-day change of mind policy for selected products, but we are not required to provide a refund if you change your mind.

Shipping Costs for Returns

In the event that you change your mind on your eligible purchase and decide to return your goods, any shipping costs incurred will not be applied to the credit/exchange and the cost of returning the goods will be paid the customer.

In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law , we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.